Support for culturally and linguistically diverse communities

Tax clinics in CALD communities

Tax clinics play a vital role in supporting Australia’s culturally and linguistically diverse (CALD) communities to better understand their taxation and superannuation responsibilities. Across participating clinics, we deliver tailored education and information sessions that break down complex tax concepts into accessible, practical guidance.

Recognising the barriers faced by individuals from non-English-speaking backgrounds such as unfamiliarity with the tax system, language challenges, and limited access to financial support, we actively involve student volunteers who often share the same cultural and linguistic backgrounds as our clients. These students participate in client interviews and assist with interpreting, building trust and creating a culturally safe environment. This approach not only empowers clients to take control of their financial obligations but also enhances the real-world skills and cultural competence of the students involved.

In addition to direct client support, the program also collaborates with government agencies such as the Tax Practitioners Board (TPB) to assist taxpayers who have fallen victim to unregistered individuals purporting to be tax agents. Many vulnerable clients, particularly those with limited English proficiency, have been targeted by these unregulated operators, resulting in incorrect or fraudulent lodgments and financial harm. By working closely with the TPB, we help clients understand their rights, rectify errors, and restore compliance, while contributing to broader efforts to uphold integrity within the tax system. This work highlights the commitment of tax clinics not only to education and empowerment, but also to consumer protection and systemic change.

Case study: bridging language and business barriers through innovation and support Client A, a Thai migrant with no English proficiency, engaged with the University of Tasmania (UTAS) tax clinic using artificial intelligence (AI) real-time speech-to-text and translation technology. This tool went beyond traditional translators by intelligently identifying speakers, detecting the language spoken, and determining whether translation was necessary. This enabled a natural and seamless conversation that built trust and understanding. With communication barriers removed, the client expressed a desire to start her own business. For the first time, she could participate in a meaningful dialogue about her rights and opportunities and receive sound general tax advice to support her decision making. Previously, she had been misinformed about her entitlements as a contractor or employee and had experienced exploitation, with her visa status used to undermine her. This story highlights both the power of accessible technology and the tax clinic’s alignment with the Tasmanian School of Business and Economics’ mission to support economic empowerment and ethical business practices for migrants.

 

Case study: Multicultural Hub Canberra In 2024, the University of Canberra (UC) Tax Clinic started a valuable partnership with the Multicultural Hub Canberra (mHub), a leading provider of services to migrants, refugees and asylum seekers across Canberra and south east NSW. The UC Tax Clinic provided in-person appointments on mHub's premises during tax time, as well as a presentation on tax obligations for employees and contractors. For those clients commencing a new small business, the clinic provided guidance and information to help them run their business. The service was well-received by clients, and the tax clinic will partner again with mHub during Tax Time 2025, supporting their objective of enabling newly arrived community members to access the resources and services they need to thrive.